Customer Care
Frequently Asked
Do Viola pieces run true to size? +
Most ready-to-wear is true to UK sizing. Refer to the Size Guide on each product page or contact concierge for tailored advice.
Can I amend or cancel my order? +
Yes — orders can be amended within 30 minutes of placement via your account or our concierge.
Do you offer gift wrapping? +
Every Viola order arrives in our signature lavender box. Hand-tied silk ribbon can be added at checkout.
Are duties included? +
All orders to the UK and EU include duties and taxes. International orders may incur local duties on arrival.